My dishwasher broke on Tuesday.
I went to switch it on and the button refused to work.
In fairness it owes us nothing. We brought it with us from our house in Watford and that was about 12 years ago.
So, having heard so many great thing I headed to the Appliances Online website.
I’ve got to say I was impressed with how easy they made it all and within a matter of minutes I’d selected the top energy rated dishwasher, recommended by them, and bought it.
If you choose 2-3 days as the delivery option it’s free. For a little extra they will install the appliance and for a tenner they will remove the old one. Perfect.
So I got all my confirmations for delivery on Thursday.
I got an email and then at least 5 text messages over the next couple of days confirming delivery. On Wednesday I was told between 7am and 11am. On the day of delivery you can look online and get a one hour delivery slot. Mine was for 7-8am and they turned up at about 7:30
I got a voice mail, I got a phone call. So great service but guys, way overkill on the communication! Online tracking did it all for me, I didn’t need multiple texts, a voice mail and phone call!
So the only downside was that I had to disconnect the old one from the electricity and water supply. Now I’m no plumber – so working out which pipe to disconnect was a challenge. One which I failed at as I unscrewed the wrong pipe and water went everywhere (you know like those comedy sketches). I thought for a moment (while the kitchen flooded) then nipped and turned off the water before organising towels to contact the flood and fetching the mop.
As I attempted to sort the flow of water out I noticed the hubby and little one stood in the doorway watching me. Hmmm…
Anyway, I eventually mopped up the flood, screwed the pipe back up and put the water back on.
Then went and thought.
I decided to have another bash but this time get the pipes out at the dishwasher side. So I pulled it out from under the counter, unplugged it and retrieved the plug and then examined the pipes.
One could not be unscrewed at the dishwasher. I tracked it down and found it was the outflow pipe and it was just hanging over into the main outflow rather than attached. So I removed that with only minor flooding.
Next there was the water-in pipe and I could see how that attached to the dishwasher. So after a bit of struggling and the use of a tea towel I removed that. I have no idea why the guys who are installing the dishwasher can’t also remove the old one but hey ho – I did it and a few minutes later the delivery van arrived.
I then got myself ready for the inevitable grumpy uncooperative guys and the litany of things that wouldn’t work.
But they were lovely. Friendly, helpful, efficient. They brought the new dishwasher in with no problems, got it all plugged in, tested to make sure there were no leaks and removed the old one. It took minutes.
I was really impressed with the whole experience and would definitely recommend and use these guys in the future. A very slick experience.
And do you know what? This isn’t even a sponsored post! They are on Twitter too @apponline .