“Oh are you growing your hair long? It’s lovely” people kept on saying.
“No” I answered “I am just not cutting it”
The difference may be subtle, but it’s significant. I hate having my hair cut and always have. I find being in a hairdresser both uncomfortable (all that hands on contact) and mind-numbingly boring.
Then my friend, Gwen, told me about her hairdresser and he sounded like a really interesting guy with an even more interesting philosophy on customer care. Because of all my years working in call centres I am always interested in people who have actually cracked customer care. I also love talking to interesting people.
It seemed like the Universe was providing me with everything I needed to get my haircut at last.
So earlier in the week I set of to make an appointment at Freedom Hair Experience in Dundee
Ok, I admit I tried a few others that I had used before first – but nothing was available. It was a message!
I walked in the door and was immediately greeted. I had been to 3 other hairdressers that morning and not a single one had greeted me. I was on a winner already. They didn’t have any appointments that day but instead of scribbling something in a book Irving, who runs it, sat down with me to discuss what I wanted doing. He was on a winner as soon as he pulled out the iPad! We talked about the length I wanted, the fringe style and the colour. Each time he showed examples of different cuts so he could get a feel for what I like and didn’t like.
Am I the only person that usually walks out of the hairdressers frustrated because they cut it the way they like not the way I like? And then I spend the next few days trying to get it back to how I want?
No chance of that here. I was able to clearly show Irving what I liked and didn’t both for colour and style.
I walked out of the salon, holding a business card with a Facebook account on it and a Twitter account (@dundeehair) and actually really looking forward to my appointment. This was my kind of guy!
Yesterday I went for my haircut but really it was more a hairdressing experience. Once the tricky bit of having my hair washed was out of the way (I hate that bit) then it was down to the cut.
I hate that thing of sitting staring at yourself in a mirror for ages but this time it was different. Irving and I chatted away and I didn’t notice as an hour flew by. He regularly took a moment to stop and explain what he was doing, why and to show me how it was looking. All the way through I had the chance to make sure it matched what I wanted. And I loved it. I loved the haircut. I loved the experience.
I decided, now I am not constrained by corporate life any more, that it was time to break out of the patter and have it dyed. We agreed 3 tones of blond plus some strawberry blond highlights. It was time to be different!
The problem with this was it took forever. Oh god, it was so boring. Irving had moved on to the next client. My phone was running out of batteries. And worse still, the appointment started at 10:30 and I had a client at 2. I thought this was plenty of time but the timer did not go on for the dye until 12:45 and I still had to get back home from Dundee.
I got out at 1:30 and ran back to the car. I made it back 5 minutes before the client arrived. So that took the edge off the experience a bit but that wasn’t really Irving’s fault – it was because I didn’t know how long these things take!
Anyway, apart from that thing where you glance in the mirror and catch yourself by surprise, I love what he’s done. I love the colour and particularly the reddish bits. I feel so different. I would probably like to have lost more of the grey/white but then I was putting a lot of pressure on the poor girl doing the dye because I knew the clock was ticking so it might be my fault.
I am looking forward to my next visit – which, considering my last visit to a hairdresser was years ago – is a huge thumbs up for Freedom Hair Experience. I can highly recommend it.